QA Mass – Consultancy Group
QA Mass was created as a joint venture between Charnie McQueen and Valerie West upon discovering their shared passion for process improvement and efficiency.
Using our unique skills network and hard earned knowledge QA Mass will allow you to update and upgrade your business in the ways it needs to compete in the ever changing market. Our team members specialize in sales, marketing, social media, process improvement, customer engagement, and inclusion. Our unique blend of talents allow us to tailor our approach and scale with each client based on their unique circumstances.
Process Improvement
Efficiency is the core of who we are
- Documentation and record keeping overhauls
- Customer satisfaction and engagement, from cold leads to legacy customer
- Training and skills sharing allows robust flexibility across teams
Skills Network
Who you know is what you know
- Our core team is focused on office management, customer engagement, and sales
- Access to experts in cyber security, nutrition, interior design, quality control, AI, and more
- Access to this network allows for expertise in nearly in any fields
Unique Approach
Bespoke and scalable support
- Our team develops individual support proposals for each client allowing for flexibility in price and time frames
- Every client has distinct needs around time, learning style, and circumstances requiring a tailored approach